Shipping
& Returns

SHIPPING INFORMATION

 

We offer a quick, easy and FREE shipping service via Royal Mail.

All orders made before 2pm will be dispatched the same Business Day (Mon - Fri excluding Public Holidays).

Royal Mail First Class To UK

  • Orders up to £14.99: Royal Mail Second Class = Free (3 - 5 Business Days)

  • Orders from £15 to £50: Royal Mail First Class = Free (1 - 3 Business Days)

  • Orders over £50 = First Class Tracked Service = Free (1 - 2 Business Days)

Royal Mail Next Day Delivery Options:

  • Next Day Delivery before 1pm Guaranteed* (if ordered on our website before 2pm on a Business Day) = £9.99

  • Next Day Delivery before 9am Guaranteed* (if ordered on our website before 2pm on a Business Day) = £19.99

*Includes Saturdays

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You will receive email confirmation when your order has been dispatched along with a tracking number if the delivery option you have chosen has one.

The delivery times quoted above are guidelines from Royal Mail. If you haven't received your order, please email us at shipping@vapecitylondon.com 

RETURNS INFORMATION

 

We hope you are happy with any purchase you make with us, However, should there be an issue with your order then please email us at returns@vapecitylondon.com find our Returns Policy below:


If you've changed your mind:

All items must be returned within 14 days, in a new and unused condition, with the original packaging sealed. E-liquids are non-refundable. Return postage costs will be your responsibility.

Faulty Products:

Faulty products must be returned within 28 days of purchase for a full refund. Return postage costs will be refunded to you.

We recommend you obtain and keep your proof of postage until the return has been processed.


Please contact Vape City London by email at returns@vapecitylondon.com if you have any further questions about our return policy.

Your statutory rights are not affected.